Shipping Policy

At QORVELINA, we work with logistics providers to deliver your orders securely and efficiently. Please review the following information about processing times, shipping rates, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time is separate from shipping transit time. Orders placed during weekends, holidays, promotional periods, or periods of high order volume may require additional processing time.

2. United States Delivery Estimates

Standard shipping to the United States generally takes 5–12 business days after dispatch.

If express shipping is available, please refer to the delivery estimate displayed at checkout.

Delivery estimates are not guaranteed. Actual delivery times may be affected by carrier delays, severe weather, peak shopping periods, address verification, customs clearance, or local delivery conditions.

3. Shipping Rates

Available shipping methods, eligibility, and final shipping charges are displayed at checkout before payment.

The free shipping offer applies to standard shipping only.

4. Shipping Destinations

Available delivery destinations are shown at checkout. If your address is not supported, please contact service@qorvelina.com before placing an order.

5. Order Tracking

Once your order has shipped and tracking becomes available, we will send tracking information to the email address provided at checkout.

Tracking updates may take some time to appear in the carrier’s system after dispatch.

6. Multiple Packages

Some orders may be shipped in separate packages due to product availability, fulfillment arrangements, or logistics requirements.

Packages from the same order may arrive on different dates. Tracking details will be provided as they become available.

7. Shipping Address Accuracy

Please review your delivery information before completing your purchase, including:

• Recipient name.
• Complete street address.
• Apartment, suite, or unit number, where applicable.
• City, state or region, and postal code.
• Country, email address, and contact telephone number.

If you notice an error, contact service@qorvelina.com immediately. Address changes cannot be guaranteed once processing has begun or the order has shipped.

8. Failed or Undeliverable Deliveries

If a package is returned because of an incorrect or incomplete address, refusal, or unsuccessful delivery attempts, please contact our support team.

Additional shipping costs may apply if you request reshipment and the delivery failure was not caused by us or our delivery partners. Any applicable charge will be explained before reshipment is arranged.

9. Lost or Delayed Packages

If your package appears significantly delayed, has missing tracking updates, or is marked delivered but cannot be located, email service@qorvelina.com.

Please include your order number and tracking details. We will investigate with the relevant logistics provider and help arrange an appropriate resolution.

10. Damaged Packages

If your order arrives damaged, please photograph the packaging and affected items and retain the packaging while we review the issue.

Contact service@qorvelina.com promptly with your order number and photographs so we can assist you.

11. International Shipping, Duties & Taxes

Where international shipping is available, delivery times vary by destination, carrier, customs clearance, and local delivery networks.

Unless checkout states that these charges are included, customers may be responsible for applicable import duties, taxes, and customs fees imposed by the destination country.

12. Contact Us

For shipping or tracking assistance:

Brand: QORVELINA

Email: service@qorvelina.com

Website: qorvelina.com

Legal Entity: Shenzhen Shishi Trading Co., Ltd.

Unified Social Credit Code: 91440300MAEQ7FY44K

Registered Address:
B19-09, Shuibei One, No. 3033 Buxin Road, Shuibei Community, Cuizhu Subdistrict, Luohu District, Shenzhen, Guangdong, China

This is our registered business address, not a designated return warehouse. Please contact customer service before sending any returns.