Privacy Notice

Last Updated: November 11, 2026

QORVELINA respects your privacy and is committed to handling personal information responsibly.

This Privacy Notice explains how QORVELINA, operated by Shenzhen Shishi Trading Co., Ltd., may collect, use, disclose, and protect personal information when you visit qorvelina.com, make a purchase, contact customer service, subscribe to marketing communications, or otherwise interact with our services.

1. Information We May Collect

Depending on how you use our website, we may collect the following information:

Identity and Contact Information
Your name, email address, telephone number, billing address, and shipping address.

Order Information
Products purchased, order value, order history, delivery details, returns, refunds, and customer service communications.

Payment Information
Payments are processed through third-party payment providers. We generally do not store your complete payment card number or security code on our own systems.

Device and Usage Information
Your IP address, browser type, device information, operating system, pages visited, referring pages, website interactions, and approximate location derived from technical information.

Marketing Information
If you subscribe to marketing communications, we may collect your email address, marketing preferences, and information about your interactions with our messages.

Information You Provide to Us
Information contained in emails, customer support requests, reviews, survey responses, or other communications.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Provide order confirmations and tracking updates.
  • Process returns, refunds, and exchanges.
  • Respond to customer service requests.
  • Detect, investigate, or prevent fraud and misuse.
  • Maintain the security and functionality of our website.
  • Improve our products, website, and customer experience.
  • Understand how customers interact with our store.
  • Send promotional communications where permitted and in accordance with your preferences.
  • Meet accounting, tax, regulatory, contractual, and other legal obligations.

3. How We May Share Information

We may disclose personal information to providers that help us operate our business, including:

  • Ecommerce platform providers, including Shopify.
  • Payment processors.
  • Shipping and logistics providers.
  • Customer support providers.
  • Hosting and technology providers.
  • Analytics providers.
  • Advertising and marketing providers, where permitted.
  • Fraud prevention and security providers.
  • Professional advisers, auditors, or authorities where required by law.

These providers process information in connection with the services they provide, subject to applicable contractual and legal obligations. Some providers may also process information for their own purposes as described in their privacy notices.

We may also disclose information when necessary to comply with legal obligations, protect our rights, investigate suspected unlawful activity, or in connection with a merger, acquisition, or transfer of business assets.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Keep the website functioning.
  • Remember cart contents and account preferences.
  • Analyze website traffic and performance.
  • Understand customer interactions.
  • Support marketing and advertising where permitted.

You can manage certain cookies through your browser settings and, where available, our website’s cookie or privacy controls. Blocking certain cookies may affect website functionality.

5. Marketing Communications

If you subscribe to promotional emails, we may send product updates, offers, announcements, and other marketing communications.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting service@qorvelina.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages about your orders, returns, or customer service requests.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods vary depending on the type of information, the purpose of processing, and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Processing

Our business and service providers may operate in countries other than the country where you live, including China. Your personal information may therefore be transferred to, processed, or stored in other countries.

Where required by applicable law, we use appropriate safeguards for international transfers.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request a portable copy of certain information.
  • Request restriction of, or object to, certain processing.
  • Withdraw consent where processing relies on consent.
  • Opt out of marketing communications.
  • Opt out of certain sales, sharing, or targeted advertising activities, where applicable.
  • Lodge a complaint with your local data protection authority.

To submit a request, email service@qorvelina.com. Where available, you may also use our website’s privacy controls.

We may need to verify your identity before fulfilling a request. Certain rights are subject to legal exceptions. We will not discriminate against you for exercising applicable privacy rights.

10. Children’s Privacy

Our services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, contact service@qorvelina.com so we can review and address the matter.

11. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our services, technology, business practices, or legal requirements.

The latest version will be published on this page with an updated revision date.

12. Contact Us

For privacy questions or requests, please contact:

Brand: QORVELINA

Email: service@qorvelina.com

Website: qorvelina.com

Legal Entity: Shenzhen Shishi Trading Co., Ltd.

Unified Social Credit Code: 91440300MAEQ7FY44K

Registered Address:
B19-09, Shuibei One, No. 3033 Buxin Road, Shuibei Community, Cuizhu Subdistrict, Luohu District, Shenzhen, Guangdong, China