Contact Us

We’re Here to Help

At QORVELINA, customer care is an essential part of your shopping experience. Whether you need help with an order, shipping update, return request, or product question, please contact our support team.

Email Us

For order assistance, product questions, returns, partnerships, or general inquiries:

Email: service@qorvelina.com

If your inquiry concerns an existing order, please include your order number so we can assist you more efficiently.

Response Time

We aim to respond within 1–2 business days. Response times may be longer during holidays, promotional periods, or periods of high inquiry volume.

Order Assistance

Order Tracking
Once your order is dispatched and tracking becomes available, we will send the tracking details to the email address associated with your order.

Returns
We offer 180-day free returns on eligible orders, subject to our Refund Policy. Contact us before returning an item to receive instructions and the correct return address.

Damaged, Defective, or Incorrect Items
Please email us as soon as possible with your order number, a description of the issue, and clear photographs of the item and packaging.

Business Information

Brand: QORVELINA

Website: qorvelina.com

Legal Entity: Shenzhen Shishi Trading Co., Ltd.

Unified Social Credit Code: 91440300MAEQ7FY44K

Registered Address:
B19-09, Shuibei One, No. 3033 Buxin Road, Shuibei Community, Cuizhu Subdistrict, Luohu District, Shenzhen, Guangdong, China

Customer Service Email: service@qorvelina.com

The registered business address is not a return warehouse. Please do not send returns to this address unless our customer service team specifically instructs you to do so.