FAQ
At QORVELINA, we want your shopping experience to be simple and convenient. Below are answers to common questions about our products, orders, shipping, and returns.
Product Information
What products does QORVELINA offer?
We offer a selection of products for everyday needs. Visit qorvelina.com to explore our current collection.
Will product colors look exactly like the images?
We aim to display product colors accurately. However, colors may vary slightly depending on your screen settings, lighting, and device.
Where can I find product dimensions and specifications?
Available dimensions, materials, and specifications are listed on each product page. Manual measurements may vary slightly.
Are all accessories shown in the images included?
Only items explicitly listed as included in the product description come with your purchase. Props and decorative items shown in photographs are for display purposes only.
Product Care
How should I care for my product?
Follow the instructions provided on the product page or included with your purchase. Cleaning and storage requirements vary by product and material.
Ordering & Payment
How do I know my order was placed successfully?
After checkout, you should receive an order confirmation at the email address you provided. If you cannot find it, check your spam folder or contact us at service@qorvelina.com.
Can I change or cancel my order?
Email us as soon as possible at service@qorvelina.com. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once processing or shipping has begun.
What payment methods do you accept?
Available payment methods appear at checkout and may vary depending on your location.
Shipping & Delivery
How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
How long does U.S. delivery take?
Standard delivery to the United States generally takes approximately 5–12 business days after dispatch. These are estimates, and delays may occur due to carrier conditions, weather, peak seasons, or address issues.
How much does shipping cost?
- Free standard shipping: Eligible orders of US$49 or more.
- Standard shipping: US$5.99.
- Express shipping: US$9.99.
Shipping availability and final charges are shown at checkout.
How can I track my order?
When tracking becomes available, we will email the tracking details to the address associated with your order.
Returns & Refunds
Can I return an item?
We offer 180-day free returns on eligible orders, subject to the conditions and exclusions in our Refund Policy. Contact us before sending an item back to receive return instructions.
What condition must a returned item be in?
Unless otherwise covered by our Refund Policy, items should be unused, unworn, undamaged, and returned with their original packaging, tags, and included accessories.
What if my order arrives damaged or incorrect?
Contact service@qorvelina.com as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue.
Where should I send my return?
Contact our support team for return instructions and the appropriate return address. Please do not send returns to our registered business address without confirmation.
Customer Support
How can I contact QORVELINA?
Email us at service@qorvelina.com. Please include your order number if your inquiry concerns an existing order.
When can I expect a response?
Our customer service team aims to respond within 1–2 business days.